Refund policy
Returns & Exchanges
We have a 7-day exchange / store credit policy, which means you have 7 days after receiving your item to request an exchange or store credit.
To be eligible for an exchange or store credit, your item must be in the same condition that you received it: unworn, unused, and with all original tags attached.
To start an exchange or request store credit, please contact us at hello@inthesandshop.com.
If your exchange or store credit request is approved, we will provide a prepaid return shipping label along with instructions on how and where to send your package. The cost of the return shipping label is the customer's responsibility and will be deducted from the final store credit amount.
You can always contact us with any questions regarding returns or exchanges at hello@inthesandshop.com.
IN THE SAND SHOP is not responsible for lost or missing return packages.
Final Sale
The following items are Final Sale and are not eligible for exchange or store credit:
- Items marked as Final Sale
- Requests made after the 7-day exchange / store credit window
- Items that have been worn, washed, or damaged
- Bodysuits
- All accessories
- Jewelry
- Hats
- Scarves
- Pareos / Sarongs
- Sunglasses
- Handbags
- Belts
- Skincare
- Giveaway prizes
Orders cannot be canceled. You will receive store credit instead.
We do not price match or adjust prices for previous promotions or sales.
PERMANENT JEWELRY IS FINAL SALE.